About Our Rugs
Our rugs are hand-woven by skilled artisans using traditional techniques passed down for generations. We source directly from villages worldwide, ensuring top quality and fair trade practices. Each rug has a unique story and embodies the rich cultural heritage of its region.
Absolutely! We have a diverse collection encompassing various styles, from traditional Persian rugs to contemporary kilim designs. We offer a wide range of sizes to suit any space in your home.
We prioritize quality above all else. Every rug undergoes a thorough inspection before reaching you. Additionally, our positive reviews and reputation on Google, Yelp, and other platforms speak volumes about our commitment to quality.
We provide detailed care instructions with each rug purchase. Generally, regular vacuuming and occasional professional cleaning are recommended to maintain your rug's beauty for years to come.
We offer helpful tips for minor rug repairs. However, for significant damage, we recommend consulting a professional rug cleaning service.
Ordering and Shipping
Ordering is easy! Browse our website, select your desired rug, and proceed to our secure checkout. We accept all major credit cards and offer various payment options.
Shipping costs are calculated at checkout based on your location and the rug's size. Check out Shipping page for this.
We process orders promptly and provide estimated delivery timelines during checkout.
Yes, we ship internationally. Shipping costs will vary depending on your location.
Returns and Exchanges
We offer a customer-friendly return policy. You can return your rug within 15 days of purchase for a full refund, minus any return shipping costs. Please refer to our return policy for complete details.
Yes, exchanges are also possible within 15 days of purchase. Please contact us to initiate the exchange process.
Company and Community
Our mission is to connect you with the beauty and heritage of hand-woven rugs while empowering the artisan communities that create them. We strive to provide exceptional value, quality, and service.
We're happy to answer any questions you may have. Reach out to us via email at merchantsofasia@aol.com or call us at 732-629-7020 during our business hours.
We hope this FAQ helps! If you have any further questions, please don't hesitate to contact us.